We offer free shipping to orders totaling 50 euros or more within the European Union. Once your order meets this threshold, the shipping fee will be automatically waived during the checkout process. Enjoy the benefit of having your items delivered directly to your doorstep without any additional cost.

We strive to process and dispatch all orders as quickly as possible. Once your order is confirmed, it will be carefully packaged and prepared for shipment within 5 business days. Please note that delivery times may vary depending on your location within the European Union. You can expect your package to arrive within 10 to 15 business days from the date of dispatch.

We partner with reliable and trusted shipping carriers to deliver your orders promptly and securely. Our shipping partners are selected based on their track record of efficient service, ensuring that your packages are handled with care and delivered in a timely manner.

For your convenience, we provide order tracking information for all shipments. Once your order has been dispatched, we will send you a confirmation email containing a tracking number. This allows you to monitor the progress of your package and estimate its expected delivery date. You can easily track your order through our website or by using the tracking number provided.

While we strive to provide our services to customers worldwide, please note that our free shipping policy is applicable exclusively within the European Union. For customers outside the European Union, different shipping rates and policies may apply. During the checkout process, any additional shipping charges and available shipping options will be clearly displayed based on your shipping address.

In the unlikely event that you encounter any issues with your order, such as delayed delivery, damaged items, or missing packages, our dedicated customer support team is here to assist you. Please reach out to us through our customer service channels, and we will work diligently to resolve any concerns and ensure your satisfaction.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. We understand that our products require careful consideration due to hygiene and safety reasons. If the package is opened and the item has clear evidence of usage, a partial refund may be issued. In such cases, the user may be refunded with up to 50% of the original price to account. 

We strive to provide a fair and transparent return policy that balances the needs of our customers with considerations for hygiene and safety. If you have any questions or concerns regarding the eligibility for return of a particular item, please don't hesitate to reach out to our customer support team for further assistance.

We understand that returning an item can be an inconvenience, so we offer free returns for eligible orders. Simply contact our customer support team to initiate the return process. We will provide you with a return shipping label or arrange for a convenient pick-up, depending on your location and the nature of the item.

To initiate a return, please contact our customer support team within 30 days of receiving your order. We will guide you through the process and provide you with the necessary instructions. Please ensure that the item is securely packaged to prevent any damage during transit. Once we receive the returned item and confirm its eligibility, we will process the refund as per our refund policy.

Upon receiving the returned item and verifying its eligibility, we will initiate the refund process. Refunds will be issued using the original payment method used for the purchase. Please note that the refund may take a few business days to reflect in your account, depending on your bank or payment provider. 

For items that are eligible for return but have clear evidence of usage due to hygiene and safety reasons, a partial refund may be issued. In such cases, the user may be refunded with 50% of the original price to account.

At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend initiating a return for the unwanted item and placing a new order for the desired item. This will ensure a smooth and efficient process for both returns and new purchases.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Our dedicated customer support team is here to assist you throughout the return process. If you have any questions, concerns, or need assistance, please don't hesitate to reach out to us via contact page or at support@chayaero.com. We are committed to ensuring your satisfaction and will strive to resolve any issues promptly.

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.